Category Archives: Using SocialSafe

How To Download Facebook Messages – Slideshow Guide

One of our most continually popular topics on this blog is how to download Facebook Messages. This is probably old news to most of our users, but for anyone just getting to grips with the product or anyone who hasn’t heard of SocialSafe before, you are able to download all of your Facebook Messages to your own machine using the SocialSafe social media back up tool.

We recently put together a Slideshare on this walking you through how to get set up with SocialSafe, how to download your Facebook Messages and how to do more with them once you have your messages stored on your own machine:

Here are the text instructions in full:

1. You can download your Facebook Messages using an application called SocialSafe. Download SocialSafe for free from http://socialsafe.net/download

2. Once you’ve installed SocialSafe, add your Facebook account to your SocialSafe journal by clicking on ‘Add Your Facebook account’, and logging in via Facebook’s login box.

3. After adding your Facebook account, make sure that you have Messages selected, then click ‘Sync Account Now’ to start downloading your content. SocialSafe will now download your Facebook content, including your Messages, to your own machine.

Your privacy matters to us

4. Once the sync has completed, go to the ‘Accounts’ page and click on three bars icon for your Facebook account. This will open the drop-down menu, showing you all the different types of content you have backed up from your Facebook account. From here you can select ‘Messages’.

5. You can now view each of the message threads that you are part of, whether they are with individuals or part of group conversations. Your conversations are listed chronologically by the time and date of the last message in the thread. The default setting is to show the most recent threads first, but you can reverse the order by clicking the double-arrows in the top right corner. Clicking on a thread will open the entire message history with that person/group.

6. Clicking on the Search bar allows you to find any word or phrase in your entire Facebook Message history… Great for those times when you can’t remember who it was that recommended that restaurant to you, or for settling a bet that was agreed upon a long time ago!

7. Clicking on the icon in the top right corner of SocialSafe will enable content selection. Once you have selected a message, or messages you can:

- Add them to a Collection
- Hide them
- Export them to PDF
- Export them to File

In addition to the Slideshare presentation we also have a selection of tutorial videos that can be found on our YouTube Channel which will help you get the most out of the additional features found within your SocialSafe library.

Company Social Media Records Required For Litigation – Are Yours Easily Accessible?

social media legal complianceWe’ve long been talking about the importance of businesses keeping their own records of the content from their social media profiles. Just last week there was another Facebook outage which serves to remind us all that this information is not evergreen if solely held by third-parties.

The need for archiving social media data is further underlined by the findings of a litigation trends survey conducted earlier this year by Norton Rose Fulbright. The research, undertaken in April 2014, found that 20 percent of the companies surveyed had to preserve or collect data from social media accounts in a dispute or investigation. To put this into context, five years ago that number was almost nonexistent.

While some of the major social networks do offer an export of data, it’s not always in an easily reusable format, nor is it available immediately upon request. As Robin Harris quite rightly stated in his recent ZDNet article - Are you on top of social media data?the real value in having an archived record of your social media data is in being able to search across that data to find something that may have been said some time ago.

Here at SocialSafe we recognise that finding a particular item or piece of information can be like looking for a needle in a haystack. So that’s why we’ve added extra features such as the Advanced Search and the Calendar to the SocialSafe application, giving you greater control and the ability to search for keywords and phrases with the added granularity of being able to refine your search by network and specific content type, as well as searching within customised date ranges.

We also understand that for a lot of businesses, archiving and record keeping is not something that they’d preferably be allocating too much time and resource to. We’ve tried to make archiving social media content for businesses as easy as possible with the Scheduler, which allows you to back up your content automatically, meaning that you don’t need to think about it until it’s time to find something.

With social media becoming an increasingly significant part of almost every business’ communication and marketing efforts, it’s no surprise that occasionally that content comes under scrutiny. Make sure that you’re able to find and reproduce whatever you need, when you need it, by keeping your own archive of your content with SocialSafe.

Second #FacebookDown Outage In Recent Weeks – Is Your Data Safe?

Last night the users of a social network were once again separated from the content they’d created and the conversations they’d had, after another outage restricted access to the site. The #FacebookDown hashtag spread across other social networks after users were subjected to the second Facebook outage within a few weeks.

Dislike. Thumb down sign on white background. 3d

It wasn’t an overwhelmingly long outage, with Facebook working again for most users within half an hour. Facebook later confirmed that the cause of the problem was caused by and error the team encountered while making an infrastructure configuration change. Short outage or not, if there is crucial information locked within a social network – and think of all the messages that you might need to refer to – then these sorts of outages can become very problematic:

Others took a slightly more comedic stance at the news:

The point remains that whenever you don’t have a copy of your content, then you can never be fully in control of it. Yesterday’s outage – along with other recent instances of social network downtime – only serves to highlight the importance of keeping a backup of your content.

SocialSafe allows you to download your social network posts, pictures, messages and more, directly to your own PC or Mac. Once there, you have the freedom to browse, view, search and do more with that content. The built-in features such as Collections, Insights and PDF Export really do put you in control of your content.

To start backing up your content now, download SocialSafe for free.

How To Back Up Your Instagram Hyperlapse Videos

Instagram has just released Hyperlapse – a standalone app allowing you to create simple time-lapse videos – and with SocialSafe you can back these up to your own library, along with any comments and likes.

Hyperlapse is pretty much as simple as point, shoot, share, except you get to choose the speed at which the movie plays. Aside from the variable clip speed, the only other frill is the automated video stabilisation that should hopefully avert any motion sickness you might encounter from particularly shaky camera work. If you choose to share the video in Instagram, then you can add as filters as you would with any other Instagram video.

In a blog post announcing the new app, Instagram said: “We designed Hyperlapse to be as simple as possible.”

There’s no need to sign up either.  Once you’ve recorded your clip and chosen the speed (you can choose from 1x, 2x, 4x, 6x, 8x, 10x, or 12x), the video is saved to your camera roll and you then have option to share it to Facebook or Instagram. So there’s no need to worry about building up your followers/friends on a new platform.

Want to see Hyperlapse in action?

20 Creative Hyperlapses From Instagram’s New App

What this also means is that if you publish your videos to Instagram, you can back up Hyperlapse videos with SocialSafe! Just as existing Instagram photos and videos can be downloaded to your SocialSafe library, any Hyperlapse videos you publish to Instagram will also be backed up – along with the comments and likes.

If you’re using our Instagram companion app ‘Likes’ (available in the app store – only for iOS at this moment), you’ll also be able to save to your iPhone any Hyperlapse videos from other users that you have liked on Instagram.

You can back up your own Instagram account, as well as your content from a number of other social networks, by downloading the SocialSafe desktop app.

How To Challenge Your Friends To An Instagram Popularity Contest

We all appreciate it when our friends ‘like’ our content on social networks. Whether it’s a status update we’ve posted or a photo, it’s always nice to get that social seal of approval on something you’ve created. However, what can be just as much fun is getting more likes than your friends when you post things!

Instagram users have been known for their competitive nature when it comes to how many likes or comments their photos get once posted to the photo sharing network. Well, with SocialSafe you can take this battle with your friends to the next level, by not only seeing which of your own photos is the most popular, but also by seeing which is the most popular photo for each Instagram filter.

View your most popular content

Once you’ve backed up your Instagram account with SocialSafe, you can use the general Insights to see which of your photos has the most likes and comments, and with the specific Instagram Insights you can learn more about your use of individual filters and how popular they are with your followers:

most instagram likes

Most popular image for each Instagram filter

With SocialSafe it’s easy to see which photo has the most likes and comments, and once you know how many your most popular image has, you can challenge your friends to see how many interactions their most popular image has! You can even set your own date ranges, so you could see what your most popular photos were each month, and then compare that information with your friends to see who gained the most likes for each time period!

Of course they’ll need to be using SocialSafe in order to see which Instagram photo is the most popular, but the application is free to use, so simply download SocialSafe and compare the number of likes with your friends!

How To View Instagrams From Your Desktop

One feature within SocialSafe that you might not be aware of, is to do with photos. You can jump to the original image on the social network it was posted to with just one click.

When viewing any of the photos backed up in your SocialSafe library, you should be used to clicking on the thumbnail to see the larger view of the photo, as well as any comments, tags and likes. One thing you may not have noticed is the ‘View original’ button (highlighted in red) just beneath the large view of each photo:

view instagram photos on your pc or mac

Clicking on ‘View original’ will open up a browser window (or tab) and take you to the social network where the original image was posted. This short video shows you how this feature works with Instagram photos, but the same principle applies for any photos backed up in your SocialSafe library:

One way you might want to utilise this functionality is by combining it with the Flashback feature. When you’re shown your most popular photo from today’s date in previous years, you might want to remind your friends of it. By clicking on ‘View original’ you can jump straight to that image on whichever network it was posted on, and you could then comment on it again, or reshare it so that your friends or those who are tagged in it get a reminder of the great memories you’ve created together.

There are many other reasons why being able to jump back to the original photos online could be useful, and we’re sure you’ll find your own! This is just one of the ways we try to enhance your experience of using SocialSafe and enjoying your content, and we’ve got plenty more to come!

SocialSafe v6.6.8 Released – Facebook Messages and Black Screen Fixes

A number of you have recently been encountering problems with downloading Facebook Messages with SocialSafe. This has been a stone in the shoe of our developers for some time, due to a number of factors external to the application itself.

Without going into too much detail, some changes made by Facebook to its API caused some messages – or entire threads – to either be duplicated or omitted when users synced content to their libraries. Other changes also affected how regularly the app could retrieve data and in what quantity, so when dealing with a high volume of messages this could slow the sync down.

However, after lots of hard work from our developers we have been able to address these issues in SocialSafe v6.6.8, which is available now. The app should prompt you to auto update upon opening, or you can click here to download the latest version.

Another problem some users may have experienced was a black overlay appearing over the app, which could not be dismissed and prevented the use of SocialSafe. We’ve also managed to fix this issue in the latest release, so if you close and reopen the application you should be able to auto-update.

We’d like to thank all our users who have helped us by reporting problems and providing us with the feedback that allows us to fix them. Quite often it’s the case that we aren’t able to replicate some of the issues that people are experiencing, so we’re extremely grateful when our users take the time to work with our developers and support team to help us solve problems that can affect the whole SocialSafe community.

So on behalf of the whole team, a big ‘thank you!’ from us, and we hope that this latest release solves any problems you may have had with Facebook Messages and/or the black screen overlay.

VIDEO GUIDE: Search Your Instagram Captions, Comments, Tags and #Hashtags

One of the cool things you can do when you download your Instagram photos to SocialSafe is to search through them by keyword or hashtag. When viewing your Instagrams within SocialSafe you can click on the Search box on the left hand side of the top bar and enter the word, name or phrase you’d like to find.

Here’s a very short video showing you how to Search Your Instagram Captions, Tags and #Hashtags:

Any photos containing your chosen search term will be displayed. Hovering over an image will show you how many comments, tags and/or likes it has, and clicking on the image will open it up in a larger view, where you will be able to see the caption, any comments, who has liked your photo and any tags associated with it.

You can also change the date range [not demonstrated in this video] to only show you images from any of the preset time periods (eg Last 7 Days, Last 30 Days, Last Year etc), or set your own custom date range.

For more tutorial videos, including how to print your Instagrams as PDFs, please refer to the SocialSafe YouTube Channel where the other aspects and functionality of the SocialSafe application are covered in greater detail.

SocialSafe v6.6.6 Released – Facebook & Instagram Login Issues Fixed

Yesterday we had to release SocialSafe v6.6.6, an unscheduled update that was necessary to address changes to both Facebook and Instagram’s login mechanisms, which would have caused issues if left unattended.

The changes made by Facebook meant that anyone trying to add a Facebook Profile or a Facebook Page to their SocialSafe library would have been unable to do so. Users who had already synced their Facebook Profiles or Facebook Pages would still have been able to sync new content however.

The Instagram issue was slightly different and manifested itself by returning errors when trying to add an Instagram account to SocialSafe or when syncing content to the library.

We have since fixed these issues, and seeing as we’d already ticked a few other items off our list that were scheduled to go in our next planned release, we included them in SocialSafe v6.6.6. This update includes:

  • Facebook Login Issue fix for both Personal Accounts & Facebook Pages
  • Instagram Login Issue fix
  • Fix for Users unable to clear Black Overlay Screen
  • Further Helper .NET Error Fix
  • Accounts View UI enhancement

We do try to keep disruption to a minimum when it comes to releasing an update so soon after another one, but we hope you understand the importance of us addressing this issue in a timely fashion.

VIDEO GUIDE – Create PDFs Of Your Favourite Instagrams

Earlier this week we added another tutorial video to our YouTube channel. Most of you should hopefully know how to create PDFs of your Instagrams with SocialSafe, but for anyone who doesn’t, this video should make it clear:

As you see, it’s very simple. When viewing your Instagrams through either the Account View or the Photo View, you can click on the PDF and Collections button in top-right corner of the app to enable content selection. Either select your Instagrams manually by clicking on individual images, or select them all by clicking the small tick now in the top-right corner.

Once you’re happy with your selection,  click on the ‘Export to PDF’ button on the left of the top bar, and choose where you’d like to save your PDF of your Instagrams. Once the file has been created it will open automatically, displaying your photos in chronological order, along with any tags, comments and likes.

Why not create a PDF of all your Instagrams that a friend has liked, and then send it to them?