Daily Archives: October 16, 2012

Why Twitter Outages Can Cause ‘Real Life’ Problems, And How To Mitigate Them

It’s a strange occurrence when a particular service is used to broadcast its own failings, but this is exactly what happened last night as the term “Twitter is Over Capacity” was trending nationally. The microblogging service was experiencing problems, only working intermittently, with many users encountering the notorious fail whale.

A minimalist blog post from Twitter later explained that the glitch has been fixed:

Users may be experiencing issues accessing Twitter. Our engineers are currently working to resolve the issue.

This issue has now been resolved.

As trivial an issue as this may seem to some people, being unable to access your Twitter content and information can throw up some real life problems.

Here’s a true story. Last Friday I had a spare ticket to a concert and I found a buyer through Twitter who sent me her number via DM a few hours before the concert. If Twitter went down at this point and I didn’t have a way of accessing my tweets offline, then she’d be left standing outside the venue without a ticket waiting for a phone call, and I’d be left trying to find someone else to buy a ticket at very short notice – not a great situation for either of us.

Thankfully this was not the case, we met up without any problems (despite O2 doing its best to destroy her phone signal that evening!) and both had a great time at the concert. However, that is just one possible scenario in which not being able to view and search your tweets could have presented an actual real life problem.

If you want to take control of your Twitter account content, use SocialSafe to download all your tweets, DMs, @s, followers, following and more. Browse, search and export your data using the offline journal, and never be separated from your content – even when Twitter is down. To try SocialSafe for free, download the Twitter Trial now.